Who We Are

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Side Mission Travel Ltd operates www.sidemission.travel.

We are a company registered in England and Wales (Company No. 16877181) with our registered office at:

52 Church Road
Catworth
PE28 0PA
United Kingdom

For the purposes of UK data protection law, we are the data controller of your personal data.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Email: info@sidemission.travel

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The Information We Collect

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We may collect and process the following types of personal data:

Information You Provide Directly

• Full name

• Email address

• Telephone number

• Postal address

• Travel preferences

• Special requirements (e.g. dietary, accessibility)

• Passport details (where required for bookings)

• Emergency contact details

• Information relevant to bespoke travel planning

Payment details are processed securely through third-party payment providers and are not stored directly by us.

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Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device type

• Pages visited

• Time spent on pages

• Referral source

This data is collected via cookies and analytics tools.

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We use your personal data to:

• Respond to enquiries

• Plan, arrange and manage travel bookings

• Communicate with you about itineraries and travel updates

• Process payments

• Provide customer support

• Improve our website and services

• Send marketing communications (where you have opted in)

• Comply with legal and regulatory obligations

We will only use your data where we have a lawful basis to do so.

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Lawful Bases for Processing

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Under UK GDPR, we rely on the following lawful bases:

Contract
To arrange and deliver the travel services you have requested.

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Legitimate Interests

To operate and improve our business and services.

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Consent
Where you have opted in to receive marketing communications.

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Legal Obligation
Where we are required to process data to comply with applicable law.

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Sharing Your Personal Data

To provide our services, we may share relevant personal data with:

• Hotels and accommodation providers

• Transport providers

• Tour operators and experience partners

• Event venues and suppliers

• Payment processors

• IT and website service providers

• Professional advisers (such as accountants and legal advisers)

We only share the minimum information necessary to deliver your travel arrangements.

Some suppliers may be located outside the United Kingdom. Where personal data is transferred internationally, we ensure appropriate safeguards are in place in accordance with UK data protection law.

We do not sell or rent your personal data to third parties.

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Data Security

We implement appropriate technical and organisational measures to protect your personal data against:

• Unauthorised access

• Loss

• Misuse

• Disclosure

• Alteration

Payment transactions are processed securely via reputable third-party providers.

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Data Retention

We retain personal data only for as long as necessary to:

• Deliver your travel services

• Meet legal and accounting obligations

• Resolve disputes

Booking records and related financial information are typically retained for up to six years in line with UK legal and tax requirements.

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Your Rights

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Under UK data protection law, you have the right to:

• Request access to your personal data

• Request correction of inaccurate data

• Request erasure of your data

• Request restriction of processing

• Object to processing

• Withdraw consent (where processing is based on consent)

• Request data portability

To exercise any of these rights, please contact us at info@sidemission.travel.

We may need to verify your identity before responding to certain requests.

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Marketing Communications

We will only send marketing communications where:

• You have opted in to receive them, or

• We have a legitimate interest and you have not opted out.

You may unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.

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Cookies

Our website uses cookies to:

• Ensure the website functions correctly

• Analyse website traffic

• Improve user experience

You can control cookie preferences through your browser settings.

For more information, please refer to our Cookie Policy (if applicable).

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Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices of external websites and encourage you to review their policies separately.

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Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with:

Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
www.ico.org.uk

We would, however, appreciate the opportunity to address your concerns first.

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Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be published on www.sidemission.travel.